You’ll be receiving an email from our payment gateway everytime your donation is deducted. We will send you weekly email updates showing you which campaigns were supported by your donations.
Every amount contributed goes to growing and promoting campaigns, and then comes back into the fund. You donate X amount, and that amount is used to promote campaigns and get back 2X amount on average. This way, your money comes back to the fund, and the excess is donated to eligible campaigns
We welcome all forms of feedback – positive and negative. Your feedback will help us ensure you and others like you are able to donate with ease. Please click here to give us your feedback. Your feedback will be sent directly to the Chief Product Officer.
As tax exemption receipts are handled and processed by the Charity partner, they let us know when they are ready to process the receipts. Once we are notified by the. charity, we will send you an email requesting you for some details.
We then transfer the information to the charity via securely encrypted files and only to authorised agents for processing. Tax exemption receipts are issued by the charity partner and sent to the physical address of the donor.
GlobalSadaqah does not take any responsibility on the issuance of the receipts, nor makes promises on the time it would take for issuance of the receipts. Everything is handled by the charity partner.
Once a donation is made, it is not reversible on the platform. However in urgent or special cases, we can assist to request for a refund from the charity on your behalf.
We understand. That is why we’ve prepared a knowledge base with some of the most common questions that donors have asked us here.